To get started, enter your order number and shipping postcode in our Returns Portal. Your order number appears in your order confirmation email and in your Ruggable account under Orders. It starts with a #, like #1011011, but enter the numbers only.
Once your request is complete, we’ll email you a prepaid FedEx or TNT shipping label. Package your item securely and drop it off at any FedEx or TNT location or arrange a home collection
Not sure if your item qualifies? Review which products are eligible for returns and exchanges before submitting your request.
For product exchanges please contact us at support@ruggable.com.au.
Once we receive and inspect your return, we’ll issue your refund to the original payment method.
Before starting your return or exchange, please note:
Returns processing fees apply to returned items.
Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned or exchanged.
Items damaged beyond normal wear and tear may not qualify for a return or exchange.
Ruggable Spot Cleaner & Stain Remover and Sample Swatches are non-returnable.
If you received an incorrect or defective item, please contact our Customer Care Team before starting your request.
[Start Return or Exchange]
Frequently Asked Questions