Eligible Ruggable.co.au purchases can be returned within 30 days of delivery for a refund, minus applicable return processing fees. After 30 days, returns and refunds are no longer available.
Before starting a return, please note:
Minor pet hair, signs of washing, and everyday use are considered normal wear and tear and are still acceptable to be returned.
Items returned damaged beyond normal wear and tear may not qualify for a refund.
Returns must be shipped back in the original packaging or similar protective packaging.
If multiple items were delivered in a single package, please contact Customer Care at support@ruggable.com.au for return assistance.
Refunds are issued to the original payment method. If the order was paid for with multiple payment methods, refunds are returned to the original payment methods based on how the payment was split.
Two-Piece Rug Systems must be returned together, including both the Rug Cover and Rug Pad.
Returns processing fees are deducted from your refund amount and vary based on the size and type of item being returned.
Tier 1: $15 AUD - Doormats, Bath Mats, and rugs sized 60x90, 75x215, 75x305
Tier 2: $30 AUD - 150x215, 120x185, 90x150, 185x275, 75x365, 200x290 and Play Mats
Tier 3: $45 AUD - 245x305, 275x365, 305x425, 185 round, 245 round
Products marked as Final Sale at the time of purchase are not eligible for returns, refunds, exchanges, or cancellations.
Only items purchased directly from Ruggable.co.au are eligible for return through Ruggable. If your item was purchased through a third-party retailer or website, please contact the original seller directly to process your return.
For more information about exchanges, please see our Exchange Policy.
Frequently Asked Questions